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Frequently Asked
Questions.
FAQ
General
Booking fees secure your event date and allow us to begin preparing for your celebration. Once your date is reserved, we turn away other bookings for that time and begin investing time and resources into your event, including planning, customization, and purchasing any supplies or items needed. Because these preparations begin before your event, the booking fee is non-refundable if your event is canceled. Please reach out to us if you need to reschedule your event.
The booking fee is due within 7 days of booking and the remaining balance is due 3 days prior to event day. All payments can be completed via your Square invoice. Partial payments are allowed leading up to event day. If you prefer to pay the remaining balance in cash, it will be accepted at setup time.
Yes — we love outdoor play! On warm days, we strongly recommend a shaded area or canopy to help keep the equipment cool. Socks for littles are also encouraged.
Please note: for safety, we do not set up outdoors when the temperature exceeds 85°F, as the equipment can become too hot to touch.
Bounce houses must be staked into grass when used outside — no concrete or hard surfaces, please!
Outdoor setups require additional cleaning, sanitizing, handling, and inspection due to exposure to grass, dirt, pollen, and other outdoor conditions. A $40 outdoor equipment care fee applies to all outdoor bookings. Excessive mud, stains, food, face paint, confetti, or other prohibited materials may result in additional charges.
Our full playground setups typically need about 14' x 10' to allow plenty of room for both equipment and active play. If you’re adding a bounce house, we recommend leaving a few extra feet on one side.
Individual item rentals usually fit within a 10' x 8' space.
Need to fit into a smaller area? No problem! We can reconfigure the layout to suit your space — just note there may be less open room for movement.
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